File Share cannot open files using Adobe Reader

  • 7005215
  • 23-Oct-2013
  • 12-Nov-2013


ZENworks Mobile Management 2.8.0
Adobe Reader
iOS 7


PDF's through EMAIL and the internet open with Adobe Reader just fine.
Opening a PDF through ZENworks Mobile Management > File Share on iOS devices does not give the option to use Adobe Reader.


1. In the Policy Suite in ZENworks Mobile Management dashboard, go to iOS Devices > Applications
2. Make sure both "Allow Managed app documents to open in unmanaged apps" and "Allow unmanaged app documents to open in managed apps" are set to YES
3. Save any changes.
4. Sync your iOS device. Adobe Reader should now be visible as an option to open files in File Share.