Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
Situation
The following error is received on the source machine when attempting to migrate a personality using the direct method:
An unknown error has been encountered. The error was: Server encountered an internal error. For more information, turn on customErrors in the server's .config file..
The log file (PersonalityMigration.xml) shows this error:
"There was an error retrieving user details for the user "DOMAIN\username". The error was: Logon failure: unknown user name or bad password."
This error is seen for both Domain users and local accounts.
An unknown error has been encountered. The error was: Server encountered an internal error. For more information, turn on customErrors in the server's .config file..
The log file (PersonalityMigration.xml) shows this error:
"There was an error retrieving user details for the user "DOMAIN\username". The error was: Logon failure: unknown user name or bad password."
This error is seen for both Domain users and local accounts.
Resolution
This is fixed in version 10.3 - see KB 7005455 "ZENworks Configuration
Management SP3 (10.3) - update information and list of fixes" which can
be found at https://www.novell.com/support