Virtual SLES server does not show up as "Virtual Count" in the Novell Customer Center

  • 7005155
  • 14-Jan-2010
  • 27-Apr-2012


SUSE Linux Enterprise Server 10 or 11
Third party virtualization software


One license has been purchased for SUSE Linux Enterprise Server (SLES).

The SLES operating system is running on a physical server.  On that server is installed a third party virtualization software and SLES has been installed as a virtual server.

The virtual SLES system has been registered successfully but when looking at the SLES product in the Novell Customer Center (NCC) it shows the following information:

Purchased Count:     1
Used Count:               2
Virtual Count:             0

This gives the appearance of more than one system using the same product code.  The virtual system should show up as a "Virtual Count".


When using the Xen product for virtualization (included with SLES) the virtual system is normally recognized as a "Virtual Count".  With third party virtualization software the NCC registration may not correctly identify the virtual system.  Here's how to correct the problem:

As the root user edit the file "/etc/suseRegister.conf" and find the entry for "hostGUID".  It will be commented out with a "#" in front of it.  Remove the "#" and then enter a value after the "=" sign that is the same GUID of the physical host system.  For a SLES 10 host you will find the GUID value in the file "/etc/zmd/deviceid" and on a SLES 11 host use the "username" value in the file "/etc/zypp/credentials.d/NCCcredentials".  Your result will look something like this (with your personal value instead of this one):

hostGUID = aaa7b2411d69459aa4f6fe1f08e0663a

Save the file and then register the system.  You should then see the "Virtual Count" in the NCC information.

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