Remote Controlling a Windows 7 PC permanently disables Windows Aero

Document ID:7005102
Creation Date:05-Jan-2010
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2

Situation

If a Windows 7 64-bit Device is remote controlled, "Desktop Windows Manager" will be permanently disabled, which also results in Aero being disabled.

Even a reboot of the Device will not re-enable Aero.

Resolution

As a workaround, Remove the "Mirage Driver" from the "Display Adapters" section of "Device Manager ".

Note: Removing this driver will result in reduced performance during remote control sessions.

Status

Reported to Engineering

Additional Information

"Desktop Windows Manager" is disabled during remote sessions since ZCM uses the Mirage Driver, which is a mirror driver, to improve remote control performance.

By Windows Design, "Desktop Windows Manager" is disabled when a mirror driver is loaded.

More Details about Desktop Windows Manager and Mirror Drivers can be found on MSDN here:

http://msdn.microsoft.com/en-us/library/ms797878.aspx

http://msdn.microsoft.com/en-us/library/aa969540.aspx