GWCheck Error " Problem 102- Contact folders are out of sync with address books "

Document ID:7005073
Creation Date:22-Dec-2009
Modified Date:27-Apr-2012
- Micro Focus Products:
  GroupWise

Environment

Novell GroupWise 7

Novell GroupWise 8

Situation

ERROR: "Problem 102- Contact folders are out of sync with address books" while running GWCHECK

Resolution

Login to the GroupWise Client as a problem user.
Click "Address Book".
Check for Address books with a '/' in the name. Rename them and replace '/' with a '-'.

Additional Information

Notes:

Following errors in GWCheck Log

- checking Folder records

- Record xxxxx updated successfully

Problem 102- Contact folders are out of sync with address books

Where 'xxxxx' is the record number.

There are two more possible causes of this issue:
1) the personal address book (the address book with first last name of the user) is containing no items.
2) the personal address book is not present at all. This has been reported to engineering as their is no method to fix this.