ZDM 7 SP1 IRx Remote Control w/s with large Solidworks 3D CAD document crashes zenrem32.exe

  • 7005064
  • 18-Dec-2009
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 Remote Management
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 Desktop Management

Situation

Application Event error: "Faulting application ZenRem32.exe, version 7.0.x.x, faulting module rcagent.dll, 7.0.x.x address 0x00006a60."
 
Remote controlling a workstation on specific hardware and with large Solidworks 3D CAD document crashes zenrem32.exe.

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 4, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Additional Information

Same problem on Nvidia or ATI graphical cards:

HP workstations (HP XW6600 / XW4400)
Quadro FX 3700 release 182 (182.65)
ATI FireGL V3100 version 8.583

Tested disabling the video driver (Novell Zenworks Remote management driver) and then it worked, however it is very slow.

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