ZENloader process will not start on ZCM 10.2 install on Windows 2003 R2 Sp2

  • 7004969
  • 02-Dec-2009
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Installation - Server


Novell Zenworks Loader service does not stay running after install of 10.2 on Windows 2k3 R2 SP2.   Microsoft Security Patch MS09-012 has been applied to the server.


Issue is related to Microsoft Security Patch MS09-012.  See Microsoft Knowledge Base article 956572 for fix and updated patch information.


Reported to Engineering

Additional Information

ZCM tries to allocate 1024MB of contiguous Java virtual  memory at the start of ZENloader process.   This becomes a problem if the Microsoft Security Patch MS09-012 is installed on the OS.
As per the Microsoft document: "This issue occurs if the applications try to allocate a large amount of contiguous virtual memory. For example, this issue occurs when an application tries to allocate 800 to 900 megabytes (MB) of contiguous virtual memory. This issue occurs because the base address of the Advapi.dll module is changed to another location after the security update MS09-012 is installed. This behavior causes the system to be unable to allocate a large amount of contiguous virtual memory." 
The following language editions of Windows Server 2003 are affected by this issue:
  • Czech
  • Dutch
  • French
  • Hungarian
  • Italian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian
  • Spanish
  • Swedish
  • Turkish