Inventory is not up to date based on scan schedule

  • 7004962
  • 02-Dec-2009
  • 30-Apr-2012


Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Inventory  IR3 HP3


Inventory Scanner is failing when scanning a component for various reasons.  When it fails no new inventory data is being loaded and when viewing reports the older data is seen.


Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 2, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at

Additional Information

In this particular case it was happening because the delta str file for those workstations had wrong data about the desktop monitor. This triggered an error :
"110: Data instance in the scanned file is not found."
When this error happens, Storer triggers the workstation to send a full scan STR next time, and that will resolve the issue. What has been changed is that if the Storer sees this error a flag is set so that a full scan will be triggered immediately instead of having to wait for a full scan cycle to reoccur.