System update devices stuck in "Awaiting Reboot" status after reboot

  • 7004951
  • 01-Dec-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

Some managed agent devices show in ZCC with status "Awaiting Reboot " even though they sucessfully received system update and rebooted when prompted to do so.

Resolution

In some cases the file %ZENWORKS_HOME\logs\system-update\<guid>\update_needs_reboot is still present after reboot.  Normally this file is deleted upon first reboot.
 
After confirming that the system update is sucessful on the workstation (check system-update log ), this file can be removed manually, and the device refreshed to re-send the completed status.

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