ZCM login fails after client side upgrade issues

  • Document ID:7004789
  • Creation Date:24-Apr-2012
  • Modified Date:20-Jul-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Installation - Agent
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 System Update

Situation

During a system update from ZCM 10.3.3 to ZCM 11.1 some managed devices would not update as they should have. To overcome this issue the agent cleanup tool was used and then the ZCM 11.1 agents were installed. After this process ZCM login would fail. In the zmd-messages.log the error shown was:

[DEBUG] [03/01/2012 10:38:40.281] [1672] [ZenworksWindowsService] [69] [] [RemotingService] [] [About to call ObtainAuthToken] [] [] 
 [DEBUG] [03/01/2012 10:38:40.281] [1672] [ZenworksWindowsService] [69] [] [RemotingService] [] [ZENLogin took exception: A metódus nem található: „Byte() Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(System.String, System.String, Novell.Casa.Client.Auth.WinLuid, System.String() ByRef)”. System.MissingMethodException: A metódus nem található: „Byte() Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken(System.String, System.String, Novell.Casa.Client.Auth.WinLuid, System.String() ByRef)”.
   a következõ helyen: Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthToken(String SessionID, String RealmName, String Host, String& AuthToken, String()& ExtraAttribs)
   a következõ helyen: Novell.Zenworks.Native.RemotingService.RemotingServiceImp.ZENLogin(String SessionID, String Realm, String Username, String Password, String FullDName, String SharedSecret, UInt32 LoginFlag, Boolean bZIconLogin, String()& ExtraAttribs)] [] [] 
 [DEBUG] [03/01/2012 10:38:40.281] [1672] [ZenworksWindowsService] [69] [] [RemotingService] [] [ZENLogin returning FAILURE] [] []

Resolution

  1. Uninstall the agent and the CASA components.
  2. In Windows Explorer right click on C:\Windows\Assembly\Novell.Casa.Client.Auth and select uninstall.
  3. In Windows Explorer right click on C:\Windows\Assembly\Novell.Casa.MiCasa and select uninstall.
  4. In Windows Explorer search C:\Windows and C:\Program Files for *casa*.dll and delete any CASA dll files that are found.
  5. Reboot the device and then reinstall the ZCM 11.1 agent.

Cause

Local corruption was not allowing the CASA components to uninstall or be upgraded as they should.