WakeOnLan fails when server has "Additional DNS Names" set

Document ID:7004761
Creation Date:29-Oct-2009
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management

Situation

Servers set with Additional DNS Names (ZCC > Devices > Servers > PrimaryServer > Settings > Infrastructure Management ) fail to send WakeOnLan (WOL) packet.

ERROR (from loader-messages.log):

[java.lang.NullPointerException
    at
com.novell.zenworks.loader.modules.NetworkInterface.convertIPStringToBytes(NetworkInterface.java:92)
    at
com.novell.zenworks.loader.modules.NetworkInterface.getSubnetAddress(NetworkInterface.java:68)
    at com.novell.zenworks.loader.modules.WOLUtil.groupDevice(WOLUtil.java:140)
    at
com.novell.zenworks.loader.modules.WOLUtil.groupDevicesIntoSubnet(WOLUtil.java:97)
    at
com.novell.zenworks.loader.modules.WakeOnLANHandler.processAction(WakeOnLANHandler.java:314)
    at
com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:208)
    at
com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:139)
    at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
    at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
    at java.lang.Thread.run(Thread.java:595)

Resolution

This is fixed in version 10.3 - see KB 7005455 "ZENworks Configuration Management SP3 (10.3) - update information and list of fixes" which can be found at https://www.novell.com/support