Environment
Novell ZENworks 10
Configuration Management with Support Pack 2 - 10.2
Authentication
Situation
ZCM agents fail to
communicate through an L4 switch. The symptoms may include;
login failure, failure to get all device and user associations, and
device registration failures.
The following errors may be in the zmd-messages.log:
ERROR: "Unable to log into the network because the cached login information is not available"
ERROR: "AuthToken.ObtainAuthToken took exception: System.Exception: -939589597"
If an Authoritative Source is configured and the Default Closest Server Rules or any custom Closest Server Rules have an L4 switch included in the "Configuration" role, authentication will fail through the L4 switch on all devices for which the rules apply.
The following errors may be in the zmd-messages.log:
ERROR: "Unable to log into the network because the cached login information is not available"
ERROR: "AuthToken.ObtainAuthToken took exception: System.Exception: -939589597"
If an Authoritative Source is configured and the Default Closest Server Rules or any custom Closest Server Rules have an L4 switch included in the "Configuration" role, authentication will fail through the L4 switch on all devices for which the rules apply.
Resolution
Workaround: One or more Custom Closest Server Rules must be created that exclude the
default rule and either point to the configuration servers
directly, or reference a group consisting of only the members of
the L4 switch. Below is a screen shot of an example of the
workaround.
