Failed authentication through an L4 switch using user source authentication.

  • 7004684
  • 16-Oct-2009
  • 07-Jun-2013


Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Authentication


ZCM agents fail to communicate through an L4 switch.  The symptoms may include; login failure, failure to get all device and user associations, and device registration failures.
The following errors may be in the zmd-messages.log:
ERROR: "Unable to log into the network because the cached login information is not available"
ERROR: "AuthToken.ObtainAuthToken took exception:  System.Exception: -939589597"
If an Authoritative Source is configured and the Default Closest Server Rules or any custom Closest Server Rules have an L4 switch included in the "Configuration" role, authentication will fail through the L4 switch on all devices for which the rules apply.


Workaround: One or more Custom Closest Server Rules must be created that exclude the default rule and either point to the configuration servers directly, or reference a group consisting of only the members of the L4 switch.  Below is a screen shot of an example of the workaround.