Environment
Novell GroupWise 8
Novell GroupWise Mobile Server 2
Novell GroupWise Mobile Server 3
Novell GroupWise Mobile Server 2
Novell GroupWise Mobile Server 3
Situation
GroupWise Mobile Server loses connection to the PostOffice
Agent.
Tried recreating Authentication Source on GroupWise Mobile Server, but the "VerifyConnectionAndVersion" error is encountered.
GroupWise Mobile Server Verbose logs may show error: "GroupWise Authenticator not responding".
GroupWise Mobile Server Verbose logs may show error:"NumberFormatException".
GroupWise Mobile Server license may show that they license is valid.
Tried recreating Authentication Source on GroupWise Mobile Server, but the "VerifyConnectionAndVersion" error is encountered.
GroupWise Mobile Server Verbose logs may show error: "GroupWise Authenticator not responding".
GroupWise Mobile Server Verbose logs may show error:"NumberFormatException".
GroupWise Mobile Server license may show that they license is valid.
Resolution
It is believed this problem is triggered by a expired license
key. Even though the Mobile Server may show that it is valid,
we believe it is not displaying correctly. If this problem is
encountered a version of GMS 2, please upgrade to GMS 3.0.1 and try
to launch the GMS admin console. If on GMS 3.0.1 already,
please edit the license key and copy in a valid one. If the
admin console comes up and prompts for a valid key, and the one
that is present is the only one available, please contact Novell
Technical Support for a new key. If the new key does not
work, then please contact Novell Technical Support for additional
assistance.
To determine where the license key is at, the admin console needs to be launched. Right click the Intellisync Mobile Server option at the top of the Mobile Server tree settings and select the"About Intellisync.." option. Then choose the License button. That will display if the key is valid, though not reliable, and what the key is. They key may be edited from this panel as well.
To determine where the license key is at, the admin console needs to be launched. Right click the Intellisync Mobile Server option at the top of the Mobile Server tree settings and select the"About Intellisync.." option. Then choose the License button. That will display if the key is valid, though not reliable, and what the key is. They key may be edited from this panel as well.