IPP Error: 0x500 when creating a Printer Agent

  • 7004674
  • 14-Oct-2009
  • 26-Apr-2012

Environment

Novell iPrint for Linux

Situation

The following error is returned when attempting to create a Printer Agent with iManager:

Request (SERVER_ERROR) - bad status code (0x500)
IPP Error: 0x500

Resolution

There are two known causes to this error. For that reason, there are two different resolutions.

Resolution 1: Refresh iPrint iManager Certificate files

From the server hosting iManager, delete all the files within this directory:
/var/opt/novell/tomcat5/webapps/nps/portal/modules/iPrintX/certstore/

After deleting those files and managing print objects through iManager, you may be prompted to accept a certificate.  Choose to accept and allow.  By accepting the certificate, a file (or files) will be written to the certstore directory.

Resolution 2: Update the novell-iprint-server RPM
Install the latest available novell-iprint-server RPM from the Channel.

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