Environment
Novell GroupWise 8 Support Pack 1
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 11
Novell Open Enterprise Server 2 (OES 2) Linux
Situation
gwdva crashes on Linux
Multiple gwdva cores in /directory on Linux
GroupWise Document Viewer crashes on Linux
Resolution
Reported to Engineering
Status
Reported to EngineeringAdditional Information
Troubleshooting steps:
- Edit /opt/novell/groupwise/agents/share/gwdva.dva or sharedVolume/groupwise/agents/share/gwdva.dva if WebAccess Agent is on cluster.
- Uncomment out the /hold switch.
- Save the file.
- Shut down the WebAccess Agent by typing "rcgrpwise stop WEBAC80A".
- Start the WebAccess Agent by typing "rcgrpwise start WEBAC80A".
- Once the gwdva crashes, it should quarantine the files that caused the crash in /opt/novell/groupwise/agents/bin/gwdva.dir/hold
These files can be used by Novell Technical Support to troubleshoot the gwdva crashing issue.