gwdva crashes on linux

  • Document ID:7004610
  • Creation Date:06-Oct-2009
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      GroupWise
      Open Enterprise Server
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

Novell GroupWise 8 Support Pack 1
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 11
Novell Open Enterprise Server 2 (OES 2) Linux

Situation

gwdva crashes on Linux
Multiple gwdva cores in /directory on Linux
GroupWise Document Viewer crashes on Linux

Resolution

Reported to Engineering

Status

Reported to Engineering

Additional Information

Troubleshooting steps:
  1. Edit /opt/novell/groupwise/agents/share/gwdva.dva or sharedVolume/groupwise/agents/share/gwdva.dva if WebAccess Agent is on cluster.
  2. Uncomment out the /hold switch.
  3. Save the file.
  4. Shut down the WebAccess Agent by typing "rcgrpwise stop WEBAC80A".
  5. Start the WebAccess Agent by typing "rcgrpwise start WEBAC80A".
  6. Once the gwdva crashes, it should quarantine the files that caused the crash in /opt/novell/groupwise/agents/bin/gwdva.dir/hold
    These files can be used by Novell Technical Support to troubleshoot the gwdva crashing issue.