Webaccess Error "Unable to Process Request. Please Contact Your System Administrator" After Upgrade to GroupWise 8.01

After upgrading a previous version of GroupWise Webaccess Application to GroupWise 8.01, an end user may see the error, "Unable to Process Request.  Please Contact Your System Administrator", when trying to open email, calendar items, etc.

They will also see that they are unable to spell check any messages prior to sending.

In some cases, the webacc.cfg file does not contain necessary directives to allow spell checking and other activities to occur successfully.  The webacc.cfg file default location is in the following directories:

NetWare:  SYS:\NOVELL\WEBACCES
Linux: /var/opt/novell/groupwise/webaccess
Windows: C:\NOVELL\GROUPWISE\WEBACCESS

Please check the file for the following lines.

#------------------------------------------------------------------------------
# Speller configuration options.
# Make sure the dictionaryPath is a filesystem path.
#------------------------------------------------------------------------------
Provider.Speller.class=com.novell.webaccess.providers.speller.SpellerProvider
Provider.Speller.dictionaryPath=$(WebApp.Config.path)/dictionaries
Provider.Speller.dictionaryConfig=$(WebApp.Config.path)/dictionaries.cfg
Provider.Speller.maxSuggestions=10

The problems with the webacc.cfg file can also occur after modifying the GroupWise Webaccess Application objects in ConsoleOne.