Portable collector does not launch COLW32.EXE to gather Inventory data

  • 7004591
  • 02-Oct-2009
  • 27-Apr-2012


Novell ZENworks 7.5 Asset Management - ZAM7.5


Running a portable collector may exhibit one or more of the following symptoms:
i) The batch file (COLLECT.BAT ) may never complete
ii) Software components & FNI data may not be found for the device


Fixed in ZENworks Asset Management 7.5 Interim Release 20 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com. The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 20 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.

Additional Information

1. Using a SQL tool, execute the following statement:

select * from nc_filestorecatalog where filetype = 7 and platform in (1, 7)
order by filename

2. Look for duplicate filenames

3. If duplicates exist, then execute:
delete nc_filestorecatalog where filetype = 7 and platform = 7

4. Stop & restart the Collection Server(s)