GroupWise 8 WebAccess Agent (gwinter) crashes after updating to 8.0 SP1

  • 7004510
  • 23-Sep-2009
  • 26-Apr-2012


GroupWise WebAccess Agent
GroupWise 8.0 Support Pack 1 (SP1)
Novell NetWare 6.5
SuSE Linux Enterprise Server
Novell Open Enterprise Server (NetWare and Linux)
Windows Server 2003 & 2008


A problem was introduced with GroupWise 8.0 Support Pack 1, where after updating to SP1 the GroupWise WebAccess Agent crashes/abends.   Earlier revisions of GroupWise 8 WebAccess (shipping 8.0.0 and Hot Patch 1) are not affected.

The problem appears to happen when a WebAccess user's connection to the WebAccess Agent (gwinter) times out, and then after that user re-authenticates, they empty their trash.  

The crashes occur on all three supported server platforms (NetWare, Linux, Windows).


This problem is resolved with the Field Test File, available by searching for Groupwise 8 beta patches at or by clicking on this direct link:  

The fix is expected to be included as part of a future Support Pack for GroupWise 8.

If you are unable to apply the FTF, you should be able to workaround the problem by increasing the WebAccess agent's timeout value (typically 20 minutes) in Console One > Properties of the WebAccess Agent object (such as WEBAC80A) > Access Control tab > Class of Service > Edit > "Timeout after <X> minutes of no use" to a higher value than the WebAccess Application timeout value (which also has a default of 20 minutes). In that configuration, the Application should prompt users to re-authenticate before their connection times out at the agent, which should prevent the crash from occurring.