Workstation Removal fails

  • 7004470
  • 21-Sep-2009
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 Automatic Workstation Removal

Situation

Changes
The automatic workstation import/removal service configuration file
/etc/opt/novell/zenworks/zdm/novell-zdm-awsi.conf
has been changed to specify the eDirectory NCP server object, following the provided LDAP sample syntax:
"...
SERVER_DN=T=SKIER,O=NOVELL,OU=SERVICES,CN=MY_SERVER
..."

Symptoms
Error message in /var/opt/novell/log/zenworks/awsr.log
ERROR:
"...
Aug 25, 2009 7:09:08 PM javax.naming.NamingException
Aug 25, 2009 7:09:08 PM No removal policy found.
..."


Resolution

Fixed in ZENworks 7 Desktop Management on Linux Service Pack 1 Interim Release 4 Hot Patch 1. see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Workaround

Change the SERVER_DN value in the file
/etc/opt/novell/zenworks/zdm/novell-zdm-awsi.conf
from LDAP to the dotted eDirectory syntax like:

"...
SEVER_DN=CN=MY_Server.OU=SERVICES.O=NOVELL
..."

Additional Information

Root Cause

While the automatic workstation removal service talks LDAP to connect to eDirectory, at this time it expects the dotted eDirectory syntax the the SERVER_DN value instead of the comma separated LDAP notation.

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