Error: "Unable to process request. Please contact your system administrator"

  • 7004454
  • 16-Sep-2009
  • 27-Apr-2012

Environment

Novell GroupWise 8 Support Pack 1

Situation

The error: "Unable to process request. Please contact your system administrator" is presented every time a mail message, calendar item, etc is opened. Selecting OK and the item opens

Resolution

This has been reported to engineering.
 
The following Speller settings are missing from the webacc.cfg configuration file. Once these settings are added, Tomcat can be restarted immediately (for instant results) or wait until the Tomcat checks for updated config file (default is 10 mins).

#------------------------------------------------------------------------------
# Speller configuration options.
# Make sure the dictionaryPath is a filesystem path.
#------------------------------------------------------------------------------
Provider.Speller.class=com.novell.webaccess.providers.speller.SpellerProvider
Provider.Speller.dictionaryPath=$(WebApp.Config.path)/dictionaries
Provider.Speller.dictionaryConfig=$(WebApp.Config.path)/dictionaries.cfg
Provider.Speller.maxSuggestions=10

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