How to address Database Corruption issues in ZCM

  • 7004430
  • 10-Sep-2009
  • 20-May-2013

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks Configuration Management 11 Database

Situation

The database for ZCM becomes corrupt.

How to get support for fixing a corrupt database

Resolution

Novell strongly recommends nightly backups of the ZCM database. See the documentation https://www.novell.com/documentation/zenworks11/zen11_sys_db_mgmt/data/bookinfo.html
 
For Microsoft SQL and Oracle Databases, please follow their best practice guidelines for database backup and restore procedures.
 
In the event the database corrupts and there is not a recent backup, it is recommended to contact the database vendor for data recovery services.

For Zones with Microsoft SQL or Oracle Databases, use the normal support channels to open an incident.

For Sybase, there is no longer an option to buy single support incidents with that company; it may be necessary to search for other companies offering recovery services for Sybase databases if there is no suitable backup.
 
Once a ticket has been opened with the database vendor, open a Service Request, so that Novell can assist if necessary to resolve the issue.
 

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