ERROR: "No CD-ROM device was detected in this system. Load the appropriate driver (HAM)."

  • 7004361
  • 02-Sep-2009
  • 26-Apr-2012

Environment

Products:
Novell NetWare 6.5 Support Pack 8
Dell PowerEdge R610
Dell PowerEdge R710
 
Configuration:
SATA CDROM device
Lite-On Digital Storage (PLDS) DVD+/-RW DS-8A3S DVD drive

Situation

ERROR: "No CD-ROM device was detected in this system. Load the appropriate driver (HAM)."
The internal DVD drive stops responding midway through the install.
The ideata.ham seems to detect CDROM as it shows up as an unbound device, but the the satacd.cdm is unable to bind to it.
When attempting to perform an install from CD or DVD on the server, the installation routine gets to the screen that attempts to load the device drivers for storage devices and displays the message, "No CD-ROM device was detected in this system. Load the appropriate driver (HAM)."

Resolution

Reported to Engineering
 
Workaround Steps:
Run the install from an external USB-connected DVD drive

Status

Reported to Engineering
Top Issue