ERROR:User unknown when sending email to "nickname@internetdomain.com"

  • 7004220
  • 14-Aug-2009
  • 27-Apr-2012

Environment

Novell GroupWise 7
Novell GroupWise 8
Novell GroupWise Internet Agent



Situation

User unknown error when sending to a nickname
Sending INTERNET email to a nickname fails
ERROR:User unknown, when sending email to "nickname@internetdomain.com"

Resolution

Cause:- 
userid@internetdomain name is unchecked in the Internet addressing

Corrective Actions :- 

1.Highlight GroupWise system | Tools | GroupWise System Operations | Internet Addressing
2. a. For GroupWise 7 - check UserID@INTERNET domain name under allowed address format
    b. For GroupWise 8 -   Select Addressing Formats  Tab | Select UserID@Internet domain name

3. Select ok
4. Restart GWIA
Result:-
User should now receive  mails with nickname@domain.com

Additional Information

Allowed Address Formats
Select the address formats to be supported for incoming messages and for POP3/IMAP4 logins.
GroupWise delivers a message to the recipient if any of the allowed formats have been used in the address.
Because the allowed address formats apply to POP3/IMAP4 logins, do not deselect UserID@Internet_domain_name if you have POP3/IMAP4 users. This would prevent them from logging in with their GroupWise user IDs, and using a different format would be inconvenient for them.

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