Cannot send mail to External domain

  • 7004201
  • 12-Aug-2009
  • 26-Apr-2012

Environment


Novell GroupWise 7
Novell GroupWise 8
External Non-GroupWise System

Situation

Non-GroupWise system is set as External domain in GroupWise system
Mail sent to External domain system is rejected.
Getting error "Item to user(s) was undeliverable" while sending mail to user in the External system.

Resolution

Caues: Proper Link configuration is not set  for the External domain. Domain hosting GWIA must have correct link configuration for the External domain.

Corrective Actions :

1.Right click on the domain hosting GWIA which is used for sending mails out , Select GroupWise Utilities  | Link Configuration
2.Double click on the External domain object.
3. In Link Type select Gateway from drop down list.
4. In Settings select GWIA object as Gateway Link
5. Select Ok
6. Close the Link configuration Window and click yes when prompted for "Save Link changes for Domain"





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