Some apps do not work when Usage is running on Citrix

Document ID:7004047
Creation Date:31-Jul-2009
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Asset Management

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

When in a Citrix session, if the ZAM usage monitor is running, it can cause conflicts with other applications. The reason is that it is modifying a registry key that other applications need access to.

Resolution

Fixed in ZENworks Asset Management 7.5 Interim Release 19 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com. The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 19 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.