Error: "Winsock 11004 - The DNS name has been found in the database, but it's associated data is not correct"

  • Document ID:7004023
  • Creation Date:30-Jul-2009
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      iPrint
      NetWare

Environment

Novell Distributed Print Services (NDPS)
Novell iPrint for NetWare
Novell NetWare 6.5

Situation

Error: "Winsock 11004 - The DNS name has been found in the database, but it's associated data is not correct" while installing iPrint printer.
 

Resolution

Corrective Steps: 
  1. Shutdown the NDPS manager by typing the following command on the system console
    unload ndpsm
  2. Load NDPS manager with Netware servers new DNS name as following
    load ndpsm ".CN=Printer_manager_name.O=Organization" /DNSNAME=New_DNS_name_server
    (Replace Printer_manager_name with actual printer manager name and New_DNS_Name_server with iPrint server's DNS name)
    for example:  load ndps ".CN=mgr1.O=Novell" /DNSNAME=server1.novell.com

Additional Information

The ndpsm on server was previously loaded with NetWare server's dns name while using /DNSNAME switch . The server name was then changed and made the appropriate entry into DNS server.