McAfee Site Advisor causes duplicate dialog box while attempting to Remote Control a device

  • 7003966
  • 23-Jul-2009
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
McAfee Site Advisor

Situation

If McAfee Site Advisor is installed on a PC that attempts to remote control another, the dialog box: "Waiting for the master Remote Operator to accept the request" will be presented to the requester, which is normal.  However, once the user on the remote PC accepts, the dialog will be generated a second time on the PC making the remote control request, despite the fact that the remote session has been established and is fully operational. 
 
 

Resolution

Workaround:
The second dialog box can simply be canceled and it will not impact any operations.
Note: This error is no longer seen with ZCM 10.3.x and current versions of Site Advisor, though no explicit fixes were created for this issue.

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