Error: "554 Transaction Failed Spam Message not queued"

  • 7003765
  • 03-Jul-2009
  • 26-Apr-2012

Environment

Products:
Novell GroupWise 7
Novell GroupWise 8

Configuration:
GWIA configured to relay to GWAVA

Situation

Symptoms:
Unable to send E-Mails to one particular internet domain
Properties of the E-Mail in Sent Items shows status as "Transfer Failed"
GWIA log file reports error "Response: 554 Transaction Failed Spam Message not queued"

Change:
GroupWise system migrated from one server to another

Resolution

  1. Launch ConsoleOne with GroupWise snap-ins.
  2. Right click the GWIA object and select Properties | SMTP/MIME Settings tab.
  3. Correct the "Hostname/DNS "A Record name" entry by pointing to the new server.
  4. If GWIA uses another server for outbound E-Mails, specify the IP Address of the Relay Host Server in the field "Relay Host for outbound messages".
  5. Stop and restart GWIA agent, if required.

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