ZENworks Server Management 7 crashes randomly on OES 2 Linux

  • 7003692
  • 29-Jun-2009
  • 30-Apr-2012


Novell Open Enterprise Server 2 (OES 2) Linux
Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Management and Monitoring Service


On a ZSM7 SP1 IR3a environment (with or without HP3) running on OES2 Linux, the parent subscriber crashes randomly with the following java error:
Unexpected Signal : 11 occurred at PC=0xF7C21DC7

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

Dynamic libraries:


# HotSpot Virtual Machine Error : 11
# Error ID : 4F530E43505002E6
# Please report this error at
# http://java.sun.com/cgi-bin/bugreport.cgi
# Java VM: Java HotSpot(TM) Client VM (1.4.1_03-b02 mixed mode)


This seems to be caused by a defect on the Java Virtual Machine (JVM), and the following is suggested to upgrade it:
1.- Go to the below URL: http://java.sun.com/j2se/1.4.2/download.html (Download the j2re).
Download the JRE for linux: "J2SE v 1.4.2_19 JRE includes the JVM technology"
2.- Install this jre on the OES machine.
3.- Create a symbolic link to this new install location from the zenworks jre location "/usr/java/j2re1.4.1_03"
Command to create symbolic link:
ln -sf (new location) (zenworks java location)
If new jre is installed in location /usr/java/j2re1.4.2_19, then type the command:
ln -sf /usr/java/j2re1.4.2_19 /usr/java/j2re1.4.1_03
4.- Stop and start the zfs service.