MSI Error 1612, launching BITS-delivered MSI application

  • 7003691
  • 29-Jun-2009
  • 30-Apr-2012


Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1


MSI application, delivered to workstation by BITS (Background Intelligent Transfer Service)

Logged-in user has limited rights to c:\nalcache

MSI error 1612 when launching application


To obtain a hot patch with the fix for this problem, follow the instructions in KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at

Additional Information

BITS puts the files into the system temp directory (normally c:\windows\temp) and ZDM was moving the files to c:\nalcache - Windows retains the permissions for the files if they are moved, and if the logged-in user did not have explicit permissions for the c:\nalcache directory, they were unable to launch the MSI.