An address book with no name causes failed logins in GroupWise Webaccess

  • 7003635
  • 25-Jun-2009
  • 27-Apr-2012

Environment


Novell GroupWise 7
Novell GroupWise WebAccess 7
SUSE Linux Enterprise Server 10

Situation

Users cannot login to GroupWise WebAccess
Users cannot login to GroupWise WebAccess but they can login to GroupWise client
A user with a blank address book or an address book with no name on it tries login to GroupWise WebAccess on SLES, gets an invalid password error. The user can however login to GroupWise Client.

Resolution

If the user uses both the GroupWise Client and GroupWise WebAccess:
* Log in  to that user using Novell GroupWise client and delete the address book.


If the user only uses GroupWise WebAccess:
* Have the Administrator reset the password and log in to the user account using GroupWise Client and delete the blank address book.
or
*  Send the databases to Novell and we will remove the blank address field using Secure tools.


Status

Reported to Engineering

Additional Information

It is suspected that WebAccess tries to create an address book and does not put a name to it. Novell Engineering needs more information to fix this. Please request for files to be added to Novell WebAccess Application, which will generate more information in the logs about this problem. Engineering is also working on a solution to have users login to WebAccess with the blank address book. The reason for auto generation can be know from the log files generated from Novell WebAccess application. The two files are njweb.jar and njgwap.jar. Pleae find instructions below for the same:
1. Shut down the WebAccess Agent and Application
2. Rename /var/opt/novell/gw/WEB-INF/lib/njgwap.jar to njgwap.old
3. Rename /var/opt/novell/gw/WEB-INF/lib/njweb.jar to njweb.old
4. Copy the attached files to that directory
5. Start the WebAccess Agent and WebAccess Application
6. Check if you still face any issue with the user not able to login. If yes, send us the WebAccess Agent and Application Log files around the time user reported the issue.

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