Environment
Products:
Novell GroupWise 8
Novell GroupWise 8 Hot Patch 1
Novell GroupWise 8 Hot Patch 2
Configuration:
GWIA.CFG contains a /hn switch with quotes
Situation
Auto Reply messages bounce back with a "501 Syntax error"
Auto Forward messages work fine
ERROR:"501 Syntax error" on auto reply messages
Unable to perform Auto Reply to Internet Messages though the option is enabled in GWIA
Resolution
Apply GroupWise 8 Support Pack 1 or later.
Please follow the steps listed in the following link to apply the GroupWise Patch
https://support.microfocus.com/kb/doc.php?id=3215004&sliceId=1&docTypeID=DT_TID_1_1&dialogID=83135689&stateId=0 0 83137542 0 83137542
Workaround Steps:
- Edit GWIA.CFG.
- Remove the quotes from /hn switch. Change /hn-"xxx.yyy.com" to /hn-xxx.yyy.com
OR
Move /hn-"xxx.yyy.com" to the top of the file. - Save the file.
- Restart GWIA by following the steps listed below:
Linux - Type "rcgrpwise stop gwia.DomainName " and "rcgrpwise start gwia.DomainName " on Linux.
NetWare - Press F7 to exit GWIA and then type the path to GWIA.NCF.
Windows - Click Start | Run and type services.msc and restart GWIA service from there.