Initiating a remote control session, the remote control dialog disappears

  • 7003619
  • 10-Apr-2012
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Remote Management

Situation

Initiating a remote control session, the remote control dialog disappears.
The Remote Management feature is disabled: in ZCC > Configuration > Device Management > ZENworks Agent > Remote Management is disabled. 

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
With ZCM 11.2 or later, a message will be displayed "Remote Management option is disabled on the selected device"

Workaround:
Enable the Remote Management feature in ZCC > Configuration > Device Management > ZENworks Agent > Remote Management 

Cause

Remote Management was disabled, so the Remote Management session could not be started, but no message was displayed to inform the operator.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.