Environment
Products:
Novell GroupWise 7
Novell Open Enterprise Server 2 (OES 2) Linux
Configuration:
GroupWise on NSS Volume
Situation
Some messages passing through MTA get stuck in the queue
MTA Log file shows "Error Routing [8201]" on few files in the queue
Some messsage works fine when passing through the MTA
Mails sent to distribution lists do not reach all the users
Resolution
Please download and install GroupWise 7 SP3 Hot Patch 3 or later. GroupWise 7 Support Pack can be downloaded from the following website:
https://download.novell.com/patch/finder. Select the Product GroupWise. Select and download the latest GroupWise 8 Support Pack.
Please click on the link below for instructions on applying Support Pack:
Additional Information
Notes:
Contents of the MTA log file are as follows:
20:20:23 456 MTP: PO.internetdomain.com: End-of-file confirmation packet received
20:20:30 768 RTR: DOMAIN: 025c3d83.384: Withdrawing file: /media/nss/<domain directory>/mslocal/mshold/go15993/4/025c3d83.001
20:20:30 768 RTR: Error routing "025c3d83.384" [8201]
20:20:30 768 RTR: DOMAIN: 025c3d83.384: Withdrawing file: /media/nss/<domain directory>/mslocal/mshold/go15993/4/025c3d83.001
20:20:30 768 RTR: Error routing "025c3d83.384" [8201]