Imaging does not work for SAN hosted drives

  • 7003573
  • 18-Jun-2009
  • 05-Jan-2015

Environment

Novell ZENworks 7.2 Linux Management - ZLM7.2
Novell ZENworks 7.3 Linux Management - ZLM7.3
Devices are connected with QLogic fiber channel adapter to a SAN

Situation

Not possible to image SAN hosted drives

The imaging Linux boot process shows error:
"...
qla2xxx 0000:07:05.0: Firmware image unavailable.
..."

Resolution

Please look at download.novell.com for "ZENworks Imaging Driver Update". Updates since June 2009 do contain a SUSE Linux Enterprise 11 or newer based Linux kernel.

It might be necessary to set the option "Prompt=YES" in the settings.txt configuration file to get the bash shell working during kernel initialization. More information about the settings.txt file is available in online documentation .

Additional Information

The initial ZENworks Linux Management 7.3 release boots a SUSE Linux Enterprise Server 10 SP2 based kernel for the imaging process and it does not start a bash shell during the boot process from initrd.

A bash shell is needed to be able to execute the script loading the required QLogic adapter firmware.

Future versions of ZENworks Linux Management 7.3 are moving to a SUSE Linux Enterprise Server 11 or newer based kernel version. A newer imaging kernel should load again a bash shell during the boot process, fixing this issue.

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