ZPM 6.4 SP2 Installer Doesn't Function With "8.3 Name Creation" Disabled

  • 7003568
  • 17-Jun-2009
  • 30-Apr-2012


Novell ZENworks Patch Management 6.4 - ZPM6.4


This is a known issue and workaround when trying to install ZPM Update 6.4 Service Pack 2 (SP2) on a Windows Server 2003 with 8.3 Name Creation on NTFS Partitions is disabled.

User may see the following error dialogue when installing ZPM Update 6.4 SP2
“8.3 Name Creation on NTFS Partition is disabled.  Please enable 8.3 Name Creation and try again”



Step 1

Enable 8.3 Name Support by visiting by enabling the 8.3 name creation on all NTFS partitions

Type the following at a command prompt, and then press ENTER:

fsutil.exe behavior set disable8dot3 0

Step 2
Change the User Temp Variable to point to a folder that is 8.3 Name Compliant.  Example:
  1. Right mouse click on My Computer > Properties > Advanced Tab > Environment Variables Button.
  2. Under User variable> edit the TEMP variable to point to “C:\WINDOWS\TEMP
  3. Do the same for the TMP variable.
  4. Click Ok to save the changes and restart the computer.
  5. Open a command prompt and type “set temp” to verify that the changes took effect. 

Step 3
Launch the SP2 Installation Program.

Additional Information

How to Disable the 8.3 Name Creation on NTFS Partitions