MailScanner status shows dead

  • 7003493
  • 09-Jun-2009
  • 27-Apr-2012

Environment

Products:
Novell Open Workgroup Suite (NOWS)
Novell Open Workgroup Suite Small Business Edition (NOWS SBE)
Novell Open Enterprise Server 2 (OES 2) Linux
SUSE Linux Enterprise Server 10
 
Configuration:
MailScanner installed and configured with NOWS

Situation

MailScanner status shows dead
MailScanner status shows dead but process is running and working fine
"ps -aux | grep MailScanner" shows MailScanner processes but "rcMailScanner status" shows dead

Resolution

Reported to Engineering
 
Workaround Steps:
  1. Connect to the server using a putty session or launch Shell Konsole or connect to any terminal.
  2. Type cd /etc/init.d/ and press Enter.
  3. Make a copy of the MailScanner script by typing cp MailScanner MailScannerbak .
  4. Type vi /etc/init.d/MailScanner and press Enter.
  5. Scroll to the very bottom of the file and search for the following line
    checkproc -p $mspid /usr/sbin/MailScanner
  6. Change the above line to following
    checkproc -p $mspid MailScanner
  7. Save the file and exit.
  8. Type rcMailScanner status and it should show running.

Status

Reported to Engineering

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