System update 10.2 only partially installed

  • 7003424
  • 02-Jun-2009
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 System Update

Situation

Updating to 10.2 only gets partially installed.

Found in the system-update.log file

ERROR:

DEBUG;;;Unable to launch process C:\Windows\system32\msiexec.exe. C:\Windows\system32\msiexec.exe timed out
DEBUG;;;Attempting to resolve variable: content.0
DEBUG;;;variable not found in knownVariables or in environment : content.0
DEBUG;;;looking for item in content list
DEBUG;;;content id : 1927a292da67749bc67162956fd0ca66
DEBUG;;;creating path: C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\735aec16-f0a8-4059-9c46-e8c1d7a0dfb6\novell-zenworks-temp-extras-server-10.2.0.24517.msi
ERROR;MSI_INSTALL_ERROR;novell-zenworks-temp-extras-server-10.2.0.24517.msi,-1;



Resolution

Workaround:

Run the following command to restart the system update.

Windows:

zenupdater -v -c "c:\program files\novell\zenworks\logs\system-update\427b1afe45a1b7e8991f50231f0e7c82\update_commands.xml

Linux:

zenupdater -v -c /var/opt/novell/log/zenworks/system-update/427b1afe45a1b7e8991f50231f0e7c82/update_commands.xml

**Note: If a different msi has failed this command can be run as well to resolve the system update not being applied.

Additional Information

For some reason the novell-zenworks-temp-extras-server-10.2.0.24517.msi took longer than the timeout and therefore any other msi that ran failed.

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