Contacts being deleted from GroupWise Messenger Client

  • Document ID:7003417
  • Creation Date:01-Jun-2009
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      Messenger

Environment

Novell GroupWise Messenger 1.0
Novell GroupWise Messenger 2.0

Situation

Symptoms:
Unable to see Contacts in GroupWise Messenger Client after the moving the Contact's user account in NDS to a different container
Contacts being deleted after moving the users to a different container
Moving users to a different container removes the users from the contact list of the messenger
 
Changes:
Moved the users from one container to another container in eDirectory using ConsoleOne without Messenger snapins

Resolution

Install the Messenger snapins in ConsoleOne, before moving the users in eDirectory. Without Messenger snapins in ConsoleOne, eDirectory simply moves the eDirectory objects and does not update the Messenger attributes in any way that they have moved.
 
Follow the steps listed below to install GroupWise Messenger Snapins 
 
Windows
  1. Shut down ConsoleOne.
  2. Browse to Messenger Software Directory\server\c1admin .
  3. Copy the Contents of the c1admin directory and paste it to c:\novell\ConsoleOne\1.2 or any other location where ConsoleOne is installed.

Linux
  1. Shut down ConsoleOne.
  2. Browse to Messenger Software Directory\groupwise_messenger\server directory.
  3. Type "rpm -ivh novell-groupwise-c1admin* " and press Enter.