Unknown objects do not disappear from ZENworks Control Center

  • 7003374
  • 27-May-2009
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell ZENworks Configuration Management SP2 (10.2)


ERROR: Cannot resolve external reference when selecting an [unknown object] in ZCC.

:AssignmentService.GENERAL_EXCEPTION when viewing effective device assignments in ZCC.

ERROR: java.lang.ClassCastException: com.novell.zenworks.datamodel.objects.BasicObject
when viewing effective device assignments in ZCC.


This is fixed in version 10.2 - see KB 7003225 "ZENworks Configuration Management SP2 (10.2)" which can be found at https://www.novell.com/support

Additional Information

Full error from ZENworks Control Center when selecting an unknown object:
Cannot resolve external reference.  The most likely causes are:
-Deleted or moved user object
-Removal of a User Container
-Communication error with the external data source