Supportconfig hangs in OES cluster environments

  • 7003227
  • 07-May-2009
  • 27-Apr-2012

Environment

Novell Open Enterprise Server 1 (OES 1) Linux Support Pack 1 Linux
Novell Open Enterprise Server 1 (OES 1) Linux Support Pack 2 Linux
Novell Open Enterprise Server 2 (OES 2) Linux
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 1 Linux

Situation

- Supportconfig hangs during execution in OES 1 or 2 clustered environments
- High utilization on eDirectory or ndsd process seen while running supportconfig script

Resolution

The supportconfig script is using an eDirectory command line utility called "ndsstat" with the "-s" command line option to gather the status of eDirectory servers. This utility has a problem while attempting to read the status of the virtual cluster server objects and leads to a hang on the supportconfig side and high utilization on the eDirectory server side.

This problem has been reported to Engineering and a fix will be available for OES 2 customers with eDirectory 88 Support Pack 5 which will be bundled with OES 2 Support Pack 2.

Until then, the only workaround is to comment out the "ndsstat -s" command in the supportconfig script before running it. This is also the only option available to OES 1 customers currently while Engineering investigates a fix.

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