SecureLogin encountered an error while trying to authenticate

  • 7003197
  • 06-Apr-2012
  • 26-Jun-2013

Environment

Windows 7 64 bit workstation
Windows 2008 R2 server
Novell SecureLogin 7 SP2

Situation

When creating new users in AD if you attempt to login to a Windows 7 64 bit workstation you will receive the error message "SecureLogin encountered an error while trying to authenticate".

Resolution

On the problem workstations, create or edit the following registry value under HKLM\SOFTWARE\Protocom\SecureLogin
ForceHKLMAndNoDPAPI (DWORD) set to 1 
 
As a workaround the issue can be resolved by logging in as the new user on an XP workstation. After one successful login then the user will be able to login to the Windows 7 64 bit workstation without error.

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