Environment
Microsoft Windows 2008 R2 64 bit
Novell SecureLogin 7 SP2 HF7 installed in AD mode
Situation
In slproto.exe.14080.dmp the assembly instruction at urlmon!memset in
C:\Windows\SysWOW64\urlmon.dll from Microsoft Corporation has caused an access
violation exception (0xC0000005) when trying to write to memory location
0x761d1b2a on thread 0
C:\Windows\SysWOW64\urlmon.dll from Microsoft Corporation has caused an access
violation exception (0xC0000005) when trying to write to memory location
0x761d1b2a on thread 0
Resolution
Contact Citrix Support. Alternatively, configure DEP on the Windows server to allow the SecureLogin process slproto.exe. If this is not possible consider the following workarounds:
1. Disable DEP. To disable DEP on Windows Server 2008 type the following on an elevated Command Line
bcdedit /set nx AlwaysOff
For more information see Microsoft MSDN Article "Boot Parameters to Configure DEP and PAE"
2. Rename "sfrhook.dll / sfrhook64.dll" (located in %program files%\citrix\system32\
Cause
This issue is caused by the Microsoft DEP (Data Execution Prevention) service blocking the SecureLogin process slproto.exe.