Published applications fail to run with iPrint client and ZEN 10 agent installed.

  • Document ID:7003159
  • Creation Date:29-Apr-2009
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      iPrint
      ZENworks Configuration Management

Environment

Novell iPrint Client for Windows
Zen Configuration Management 10

Situation

Published applications hang when trying to run outside of the Intranet when iPrint client and ZEN 10 agent are  installed.

Removing the iPrint client and leaving the ZEN agent installed allows the published application to run.
Removing the ZEN agent and leaving the iPrint client installed allows the published application to run.
The problem does not occur with the ZEN 7 agent and iPrint client installed.

Resolution

This problem situation exists when ZCM 10 is installed over an existing ZEN 7 install.  To resolve this problem:

1. Remove ZCM 10 from Add/Remove programs along with ZEN 7. 
2. Remove all references to ZEN in registry
3. Install ZCM 10
For more information regarding the install of ZCM 10 view the on-line documentation