"Printer authentication failed. Do you want to try again?" message appears while installing an SSL printer without entering in credentials

  • Document ID:7003135
  • Creation Date:27-Apr-2009
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      iPrint

Environment

Novell NetWare 6.5 SP3
iPrint Client 4.05

Situation

Upgraded to Novell NetWare 6.5 Support Pack 3
"Printer authentication failed. Do you want to try again?" when installing an SSL printer without entering in credentials.
"ErrorCode: 401" when installing a secure iPrint printer.
"Error message: HTTP 401 - Unauthorized"

Resolution

Perform the steps below:

1. Add the following text to the SYS:\APACHE2\IPRINT\IPP.CONF file:

NWSSLUpgradeable 631 "SSL CertificateDNS"

2.  Restart Apache:
ap2webdn
ap2webup

If the above change does not resolve the problem, then see TID 10097177.

Additional Information

Formerly known as TID# 10097746