Cannot Authenticate during Identity Manager Upgrade

  • 7003003
  • 14-Apr-2009
  • 26-Apr-2012


Novell Identity Manager 3.5.1
Novell Identity Manager 3.6
SUSE Linux Enterprise Server 10 Service Pack 2
Novell Identity Manager 3.6.1


ERROR: User Credentials Not Valid

Unable to complete an Identity Manager 3.5.1 upgrade to Identity Manager 3.6 due to authentication failure.  The ldap syntax of the admin user is correct and the correct password is used.

The Identity Manager debug log file /tmp/idmInstall.log showed the following:

==== ValidateUserCredentials ===============================
ERROR: Required variable EDIR_IP_ADDRESS is not set
ERROR: Required variable EDIR_NCP_PORT is not set


The authentication request doesn't know how to contact the eDirectory server because it is missing the IP Address of the eDirectory server.  The install obtains this information from the /etc/opt/novell/eDirectory/conf/nds.conf.   The n4u.server.interfaces line specifies this information.

The following will add the n4u.server.interfaces line to the nds.conf

ndsconfig set n4u.server.interfaces=

Note:  Replace the IP Address with the IP Address of the eDirectory server