Novell ZENworks 7.5 Asset Management - ZAM7.5
On a series of Dell Latitude 610 laptops there is a BIOS setting 'CPU XD Support'. When this setting is enabled the collector is not able to complete a successful scan and hangs while CPU usage remains at 100%, the process taking the CPU is wmiprvse.
Reinstall the modem driver
The modem driver had become corrupted: if the modem was disabled in either the BIOS or Device Manager as a troubleshooting step, the problem went away.
Dell Lattitude 610 laptops
Bios Revision A06
Operating System is XP SP2
CPU XD Support enabled within the BIOS