When Bios setting CPU XD Support enabled collector cannot complete and hangs at 100% cpu

  • 7002806
  • 24-Mar-2009
  • 28-Jan-2013


Novell ZENworks 7.5 Asset Management - ZAM7.5


On a series of Dell Latitude 610 laptops there is a BIOS setting 'CPU XD Support'.  When this setting is enabled the collector is not able to complete a successful scan and hangs while CPU usage remains at 100%, the process taking the CPU is wmiprvse.


Reinstall the modem driver


The modem driver had become corrupted: if the modem was disabled in either the BIOS or Device Manager as a troubleshooting step, the problem went away.

Additional Information

Dell Lattitude 610 laptops
Bios Revision A06
Operating System is XP SP2
CPU XD Support enabled within the BIOS