iPrint stops working after restarting server or restarting iPrint

  • 7002608
  • 10-Feb-2009
  • 27-Apr-2012

Environment

Novell Open Enterprise Server 2 (OES 2)
Novell Open Enterprise Server (Linux based)
Novell iPrint for Linux Open Enterprise Server Support Pack 1 Gateway

Situation

iPrint  Monitor shows a lot of printer agents in color red and idle.
Printing is not working
Command :
top -b -n 1 | awk '$8=="T"'
shows iprintgw process stopped.

Resolution

Reported to Engineering
 
Workaround:
Set nscd cache from temp to persistant as follows:
Change the line

"persistent      hosts        yes"
 
in /etc/nscd.conf (default value is "no").
No need for changing lines for passwd and group entries!

Status

Reported to Engineering

Additional Information

have a look if nscd is running on server hosting iPrint server (rcnscd status).
If nscd (name service caching daemon) is running, all requests are going through that local name cache.
If the name cache is empty (server restart or nscd restart), the iprintgw process will be stopped in background, because of high load.

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