Can't refresh distributor remotely

  • 7002603
  • 09-Feb-2009
  • 30-Apr-2012

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Situation

After copying zfs-startup.xml to distribution server from a subscriber, can't refresh the distributor using ConsoleOne.
 
ERROR: Unable to perform the remote call.  Make sure the following remote servers have ZENworks Server Management running properly:  zenserver.org
 
ERROR (from ConsoleOne debug screen using -windowout -debug): Failed getting remote XMLRPC security state and port

Resolution

Check that the zfs-startup.xml has the following tags specific to distributor: DistributorDN, Password, Database.
 
For example:
 
<Parameter Name="DistributorDN">Distributor_zenserver.org</Parameter>
<Parameter Name="Password">distributor_password</Parameter>
<Parameter Name="Database">Server Management Database_zenserver.org</Parameter>
 
assuming that zws.properties is good and includes port and security false settings.
 
 

Additional Information

After illegal server stop, occasionally zfs-startup.xml becomes 0 bytes.  It's a good idea to back it up after install for safekeeping.