Identity Manager 3.6 installer fails on Windows

  • 7002591
  • 08-Feb-2009
  • 26-Apr-2012

Environment

Windows 2003 SP2
eDirectory 8.8.3
Identity Manager 3.6

Situation

When installing IDM 3.6 on win2k3 Sp2 with eDirectory 8.8.3 , the installer stops after few steps and complains that eDirectory 8.8.3 needs to be installed prior to installing IDM 3.6.

Resolution

The user variables

TEMP - %USERPROFILE%\Local Settings\Temp

TMP - %USERPROFILE%\Local Settings\Temp


were missing from the environment variables on that server and as a result the installer could not find any files in the tmp/temp directory.  Adding these environment variables corrected the problem and allowed IDM 3.6 to be installed correctly.

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